Privacy Policy

1. Introduction

Welcome to AlphaTrainers ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website alphatrainers.co.uk or use our services.

AlphaTrainers is a project of ALPHA VISION 21 LTD, registered in England and Wales. If you have any questions or concerns about this privacy policy, please contact us at info@alphatrainers.co.uk.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Identifiers: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Payment Information: Billing address, payment method details (processed securely by our payment processors)
• Professional Information: Qualifications, employment details, certifications
• Communication Data: Correspondence with us via email, chat, or phone

Automatically Collected Information

• Usage Data: Pages visited, time spent on pages, click patterns
• Device Information: IP address, browser type, operating system
• Cookies and Tracking Technologies: See our Cookie Policy below

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our training services
• To process your course registrations and payments
• To communicate with you about course updates, schedules, and certifications
• To send administrative information, such as changes to our terms or policies
• To provide customer support and respond to inquiries
• To improve our website, courses, and services
• To send promotional communications (with your consent)
• To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for processing your personal information depends on the context:

• Performance of Contract: To fulfill our contractual obligations to you
• Legitimate Interests: To operate our business and provide services
• Consent: Where you have given us permission
• Legal Obligations: To comply with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, email service providers, hosting companies
• Educational Partners: Accrediting bodies and certification organizations
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security assessments
• Limited access to personal data
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no electronic transmission or storage method is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate academic and certification records

Typically, we retain student records for 7 years from course completion for certification verification purposes.

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to our processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve our website
• Functional Cookies: Remember your preferences
• Targeting Cookies: Used for advertising purposes

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy regularly.

14. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

For data protection inquiries, you may also contact our Data Protection Officer at: dpo@alphatrainers.co.uk